Privacy Policy

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Privacy Policy

Last updated 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your personal information when you visit or make a purchase from Adela Active.

By using our website, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

When you visit our website, we may collect certain information about you, including:

Information you provide to us

This may include:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details

• Any information you provide when contacting us

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Device type

• Browser type

• Pages viewed on our website

• Time spent on pages

• Referring website links

This information helps us understand how customers use our website and improve the experience.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfil orders

• Communicate with you about purchases or enquiries

• Provide customer support

• Send marketing communications (only if you opt in)

• Improve our website, products, and services

• Prevent fraud and maintain website security

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.

3. Payment Processing

Payments made through our website are processed securely by trusted third-party payment providers. Adela Active does not store full payment card details.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies may be used to:

• Remember your preferences

• Track website performance

• Improve marketing and advertising

You can choose to disable cookies through your browser settings, though this may affect some website functionality.

5. Sharing Your Personal Information

We do not sell or rent your personal information.

We may share your information with trusted service providers where necessary to operate our business, such as:

• Website hosting providers 

• Payment processors

• Shipping and fulfilment partners

• Email marketing platforms

• Analytics providers

These providers only receive the information necessary to perform their services.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under Australian privacy law, you may have the right to:

• Request access to personal information we hold about you

• Request corrections to inaccurate information

• Request deletion of your personal information where appropriate

To make a request, please contact us.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page with the revised date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.